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 OPERATIONAL EXCELLENCE IN THE AGE OF DIGITAL  TRANSFORMATION, BUILDING A SUSTAINABLE AND   COLLABORATIVE FUTURE IN ASIA 

18-19 FEBRUARY
2025

KUALA LUMPUR, MALAYSIA

EVENT INTRODUCTION

The 2nd ASEAN Operational Excellence Summit 2025 (ASEAN OPEX 2025) is poised to be an extraordinary gathering, bringing together industry leaders, innovators, and policymakers to elevate operational excellence across Asia. As the business environment rapidly evolves, Operational excellence (OPEX) remains a critical endeavor for organizations across sectors. More than just a buzzword, OPEX is a strategic imperative that enhances companies’ processes. From modernizing systems and improving performance to reducing overheads and boosting customer loyalty, OPEX offers key business value – driving innovation and competitiveness in an ever-changing business landscape.
Operational excellence is crucial for organizations striving to achieve optimal performance by harmonizing processes, resources, and costs. There are many reasons for achieving OPEX, such as cost efficiencies, customer satisfaction, adaptability, competitive advantage, employee engagement, compliance and data-driven decision making. OPEX will be high on the agenda for many businesses this year. Here are five trends that are set to play an integral role in the OPEX landscape in 2025.

  1. Generative AI and intelligent automation

  2. Operational excellence and sustainability goals: Sustainability and carbon footprint reduction are increasingly viewed as modern business cornerstone

  3. Supply chain management

  4. Accelerated software delivery: “Operational teams are likely to regain control over resource allocation. Software engineering will shift from the realm of individual productivity to team efficiency.”

  5. Inflationary challenges and budgets: With inflation rates rising, operations leaders must develop new strategies for purchasing and cost management

ASEAN OPEX 2025 will explore a broad spectrum of topics, including the integration of efficiency and sustainability, the adoption of agile methodologies, overcoming digital transformation hurdles, and managing emerging supply chain risks. Attendees will have the opportunity to learn from real-world examples of successful cross-sector collaborations and innovative practices that have significantly improved operational performance. This event is designed to be a dynamic platform for learning, networking, and exploring the latest advancements in operational excellence. Join us at ASEAN OPEX 2025 to experience Asia’s event focused on driving operational excellence and business transformation. With a distinguished lineup of speakers from various industries and regions, this conference promises to deliver unparalleled insights and strategies to help organizations thrive in an increasingly complex and competitive landscape.

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Speaker Highlight

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Augusto Romero
Director - Strategic
Transformation & Change
American Express
Global Business Travel
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Dr. Salim Al-Shuaili
Founder & CEO, Digital Fuel for AI & Modern Technologies
Ministry of Transport, Communications & IT Oman
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Sandeep Chatterjee Supply
Chain and Sustainability Leader
IBM
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Rish Tandapany
Group Chief Operating Officer
Purple Group

KEY HIGHLIGHT

OVERVIEW OF THE EVENT

01

HARNESSING GENERATIVE AI FOR UNPRECEDENTED OPERATIONAL EFFICIENCY

  • Revolutionizing Process Automation: Generative AI transforms operations by automating complex tasks, reducing manual errors, and significantly boosting efficiency.

  • Enhancing Decision-Making with AI Insights: AI-driven insights enable quicker, more informed decisions, improving strategic planning and operational effectiveness.

  • Driving Innovation and Competitive Edge: Integrating generative AI into operations fosters continuous innovation, positioning organizations as leaders in their markets.

02

UNITING FORCES: CROSS-SECTOR COLLABORATION FOR OPERATIONAL EFFICIENCY

  • Leveraging Policy Frameworks for Operational Excellence

  • Building Collaborative Networks Across Sectors

  • Fostering Innovation Through Multi-Sector Partnerships

  • Strategies for Aligning Public and Private Sector Goals

03

SHIFTING OPEX 2030 ROADMAP FOCUS TO “DIGITAL WORKER FIRST” PROCESSES

  • Prioritizing Digital Workforce: Transition to digital-first processes by empowering workers with advanced technology tools.

  • Enhancing Productivity: Leverage digital tools to streamline workflows and boost overall operational productivity.

  • Building a Future-Ready Workforce: Equip workers with skills and tools necessary for thriving in a digital-first environment.

04

INTEGRATING EFFICIENCY AND SUSTAINABILITY: HOW GREEN OPERATIONS BECAME A SPRINGBOARD FOR BUSINESS INNOVATIONS

  • Optimizing Resource Utilization: Adopt sustainable practices to maximize resource efficiency and minimize environmental impact.

  • Driving Innovation through Sustainability: Use green initiatives as a catalyst for developing new, innovative business solutions.

  • Enhancing Brand Value: Strengthen market position and brand value by integrating sustainability into core business operations.

05

EVOLVING FROM PURE PLAY TO PLATFORM PLAY AUTOMATION IN THE FUTURE OF OPERATIONAL EXCELLENCE

  • Transitioning to Integrated Platforms: Shift from isolated automation tools to comprehensive platforms that unify and optimize operations.

  • Enhancing Interoperability: Foster seamless integration across various systems to streamline workflows and improve efficiency.

  • Scaling Automation Efforts: Leverage platform-based automation to scale operational processes, driving greater flexibility and resilience.

06

USING COLLABORATIVE ROBOTS (COBOTS) IN OPERATIONS CONTEXT (FIND ANOTHER 2 POINTER UNDER COBOTS)

  • Agile Excellence and Digital Transformation enable organizations to swiftly adapt to change and continuously optimize processes.

  • Enhancing Collaboration and Continuous Improvement through Agile Methodologies

  • Overcoming Hurdles in Digital Transformation with Emerging Technologies

  • Implementing COBOTS to enhance collaboration between robots and humans, increasing productivity and reducing strain.

  • Utilizing COBOTS to quickly adapt to changing operational needs, improving overall flexibility and efficiency.

07

BUILDING SMART OPERATIONS VS SUPPLY CHAIN RISK MANAGEMENT: CONNECTING PROCESS AND EMBEDDING INTELLIGENCE

  • Integrating Smart Technologies: Enhance operational efficiency by incorporating intelligence into supply chain processes for real-time decision-making.

  • Mitigating Risks Proactively: Use predictive analytics to identify potential disruptions and implement strategies to mitigate supply chain risks before they occur.

  • Aligning Operations with Risk Management:

  • Connect smart operations with comprehensive risk management practices to ensure resilience and continuity in supply chain functions.

08

CAN METRICS, ROI, AND ADVANCED TECHNOLOGIES DRIVE SUCCESS?

  • Harnessing Data for Strategic Decisions: Leverage advanced data analytics to make informed decisions that drive business success.

  • Optimizing ROI with Targeted Strategies: Develop and implement strategies to measure and maximize the return on investment across initiatives.

  • Enhancing Efficiency through Advanced Technologies: Integrate AI, automation, and cutting-edge tools to propel productivity and streamline operations.

  • Staying Ahead with Future-Ready Solutions: Embrace emerging technologies and trends to future-proof your business and maintain a competitive edge.

INDUSTRIES INVOLVED

COLLABORATING INDUSTRIES IN OPERATION EXCELLENCE

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